Welcome to the BSL IT Support Knowledge Base
Here you will find the latest updates and information from BSL IT team, providing you with a searchable resource that includes ‘how to’ guides, product solutions, and answers to the most common questions we receive. If you cannot find what you’re looking for, submit a ticket and our first-class support team will contact you shortly.
Knowledge base
General Issues
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DDS - PRODUCT - "Packing validation Packing T not valid: there are not as many EANs as sizes"
Updated: Friday, August 1, 2025 dds sourcing
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DDS BUT Order - wrong product name/description
Updated: Wednesday, July 16, 2025 dds
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DDS - SOP of EC workflow - Internal and External
Updated: Wednesday, July 16, 2025 dds ec
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Excel - Excel is uploading your more recent changes
Updated: Wednesday, July 16, 2025 excel
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Outlook - 使用Outlook在线存档功能 / Outlook Online Archive Feature Now Available
Updated: Wednesday, July 16, 2025 outllook
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Network Slowness - Limit Downloading Speed for Windows Updates in the Background
Updated: Monday, June 9, 2025
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New Computer - Transfer the data of QQ, WeChat and Wecom
Updated: Thursday, November 28, 2024 qq wechat wecom
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A Collection of Useful Websites
Updated: Wednesday, October 11, 2023
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OneDrive - What do the OneDrive icons mean?
Updated: Wednesday, July 16, 2025 office onedrive
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Check Microsoft Licenses Assigned to Your Account
Tuesday, September 19, 2023 office
REQUEST
- Account
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DDS - Customer Rayon
Updated: Wednesday, July 16, 2025 dds
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IPAD -- Use Quick Start to transfer data to a new iPhone or iPad
Wednesday, December 6, 2023 ipad
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Office365 - How to Invite Externals to Collaborate on Office 365 Apps with BSL
Updated: Wednesday, July 16, 2025 office
- Software
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Install ICBC enterprise U Key
New
Updated
Updated: Friday, September 5, 2025 icbc
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Windows - Screenshot Long Images
Updated: Wednesday, July 16, 2025 windows
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Windows - How to add Outlook to startup
Updated: Wednesday, July 16, 2025 windows
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POE - POE AI: FAQ
Updated: Wednesday, July 16, 2025 ai chatgpt poe
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Teams - How to Generate Teams Meeting Minutes Automatically
Updated: Wednesday, July 16, 2025 meeting teams
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Power BI - How to Install Power BI Desktop App
Updated: Wednesday, July 16, 2025 office powerbi
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Outlook - create PST data files when mailbox is full
Updated: Wednesday, July 16, 2025 outlook
INCIDENT
- Account
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Outlook - Cannot send this item
Wednesday, January 10, 2024 outlook
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Outlook - Learn about Microsoft 365 Groups
Updated: Wednesday, July 16, 2025 office outllook teams
- Material
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Windows - How To Check Battery Health
Updated: Wednesday, July 16, 2025 windows
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PowerBI - How to Create Power BI Ticket
Updated: Wednesday, July 16, 2025 power bi
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iPad - If you forgot your iPad passcode, use your Mac or PC to reset it
Updated: Wednesday, July 16, 2025
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PDF - INCIDENT - new software Acrobat X or Adobe Reader X,
Updated: Wednesday, July 16, 2025 pdf
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Windows - Dell Laptop Cooling Drivers
Updated: Wednesday, July 16, 2025 windows
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Meeting Room Devices QuickStart
Monday, May 27, 2024
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iPad - Force Restarted iPad
Updated: Wednesday, July 16, 2025 ipad
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iPad - How to RESET PASSWORD
Updated: Wednesday, July 16, 2025 ipad
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Phone Manual - Panasonic KX-TS880
Wednesday, November 1, 2023 phone
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Print - How to Printer Colourful Documents
Updated: Wednesday, July 16, 2025 printer printing setting
- Software
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Windows - HEVC video extension
Wednesday, July 16, 2025 hevc video
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OneDrive - OneDrive can't sync issue
Updated: Wednesday, July 16, 2025 onedrive
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Outlook - Delete auto complete list from old email
Updated: Wednesday, July 16, 2025 outlook
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DDS - Supplier Mapping Procedure & Format for Sourcing Team
Updated: Wednesday, July 16, 2025
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OneDrive - How to fix there 1474 sync issues in OneDrive?
Updated: Wednesday, July 16, 2025 onedrive
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Oracle VPN - Can't access Oracle VPN in desktop
Updated: Wednesday, July 16, 2025 oracle vpn
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Outlook - Outlook Send & receive error
Updated: Wednesday, July 16, 2025
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Excel - This content presents a potential security issue do you trust this content excel
Updated: Wednesday, July 16, 2025 microsoft excel
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Outlook - How to back up email
Updated: Wednesday, July 16, 2025 email outlook
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Outlook - Outlook Online Archive
Updated: Wednesday, July 16, 2025 outlook