INCIDENT - ONE NOTE

Creation date: 11/6/2025 12:30 PM    Updated: 11/6/2025 12:30 PM   onenote
Question:

one note cannot be sync between ipad and laptop. 
Answer:

Hi Christine,

It is because the OneDrive can't sync to the website.

Please try to uninstall your OneDrive and install it again.
And check your OneNote whether sync automatically or not.

Sincerely,
Waite Luo

Hi Christine,

I found many Apple iPad has the same problem.
After login OneNote with Microsoft account, it will be in sync for a while and then out of sync.

I will submit Microsoft ticket to check.

Sincerely,
Waite Luo

I heard this solution from other team member. But it's just temporary solution. Next time, I can get trouble again. Can you check how can we avoid this issue. FYI, I already signed out one time and signed in. Now I have trouble again. 

Hi Christine,

Please backup your OneNote on your iPad firstly.
Then sign out and sign in your OneNote account.

Sincerely,
Waite Luo