Jitbit Getting Started: FAQ

Question: When are you going to use Jibit? 

Answer: When you are looking for help from IT team, please create a ticket.

Question: What's the benefits to use Jibit?

Answer: 

For IT team, Jitbit will help us to convert all incoming inquiries into tickets, log, prioritize, track and follow-up on them from one place. With this new toll, we will handle issues and requests more efficiently and track valuable service metrics.

For everyone, with all the interactions being limited to one shared location, Jitbit could make us communicate with each other better, especially with respect to BSL partners and customers who could also use Jitbit in the next stage. 

Question: Do you have to submit a ticket when you want to speak with one of the IT team members in person?

Answer: Yes, please do so. You can either create a ticket before the face-to-face conversation or do it later. 

Question: What's the difference between Incident and Request when selecting the ticket category.

Answer: Request is raised when you need something that you don’t have in the first place. For example, add a new feature into DDS. Incident is referred to an unplanned interruption to an IT service. For instance, your laptop has a broken keyboard.  

Question: Can I submit a ticket by email?

Answer: No, but the system is flexible to change. We love to hear your valuable opinions and simply create a ticket to share your thoughts.